Quality Management System

Quality Management System

Establishing Quality Management System and working continuously on business operations upgrade, SMATSA llc confirms its determination to constantly and fully meet users’ requirements. As a proof of well-established Quality Management System in 2010 SMATSA llc got and has been maintaining since then, ISO 9001 certificate. ISO 9001 certificate covers following services and functions: ATM/ANS – services and functions, Air Traffic Services (ATS), Airspace Management (ASM) function, Air Traffic Flow Management (ATFM) function, Flight Procedure Design (FPD) service, Communication, Navigation and Surveillance (CNS) services, Meteorological Services (MET), Aeronautical Information Services (AlS), together with development of navigation charts; Flight Calibration (CAL) services; Air Navigation Services Personnel Training (TRE), specifically: ATCO, ATSEP and meteorological personnel; Continuing Airworthiness (CAMO).

Quality Management System’s structure was adjusted to SMATSA Llc’ organizational structure in order to meet SMATSA llc needs and to provide documents of all business processes that could have an impact on quality and safety of the services and their effective application. In compliance with ISO standards’ requirements, SMATSA llc Management System Policy and set objectives, processes which ensure efficient system functioning are followed, maintained and upgraded.

In May 2019, team of auditors from Certification Company Societe Generale de Surveillance (SGS) from Belgrade conducted recertification audit of Quality Management System (QMS), pursuant to ISO 9001:2015 standard’s requirements in SMATSA llc. In July 2020. and June 2021, a regular annual QMS oversight audit was successfully conducted, which confirmed the validity of this certificate

Getting ISO 9001:2015 certificate validity confirmation SMATSA llc clearly demonstrates its determination to constantly upgrade its operating processes as well as to fully meet users’ requirements.

Info Center SMATSA Llc


Albcontrol and M-NAV join the SECSI Free Route Area programme

Albcontrol (Albania) and M-NAV (Republic of North Macedonia)…

Find Out More


Meeting of Predrag Jovanović, SMATSA CEO and Fahrudin Hamidi, M-NAV CEO

On 4th November 2021, at Air Traffic Control…

Find Out More


Minister, Mr. Momirović is visiting Serbia and Montenegro Air Traffic Services

Ministry of Construction, Transport and Infrastructure’s Minister, Mr.…

Find Out More


New Class Enrolment at SAA, Vrsac

      Serbia and Montenegro Air Traffic…

Find Out More


New Class Enrolment at SAA, Vrsac

  SMATSA llc SMATSA Aviation Academy announces: N…

Find Out More


Annex to Air Traffic Control Centre Beograd Building with Beograd TWR

Today, in the building of the Republic of…

Find Out More


SMATSA CEO, Mr. Predrag Jovanović at Gate One platform

09-10 December 2019 - CEOs of 13 ANSPs from…

Find Out More


Airport Nis is getting new tower

Since bombing in 1999, air traffic control at…

Find Out More


Successful QMS and EMS Recertification

Team of auditors from Certification Company Societe Generale…

Find Out More



Serbia and Montenegro Air Traffic Services SMATSA Llc’…

Find Out More