Quality Management System

Quality Management System

Establishing Quality Management System and working continuously on business operations upgrade, SMATSA llc confirms its determination to constantly and fully meet users’ requirements. As a proof of well-established Quality Management System in 2010 SMATSA llc got and has been maintaining since then, ISO 9001 certificate. ISO 9001 certificate covers following services and functions: ATM/ANS – services and functions, Air Traffic Services (ATS), Airspace Management (ASM) function, Air Traffic Flow Management (ATFM) function, Flight Procedure Design (FPD) service, Communication, Navigation and Surveillance (CNS) services, Meteorological Services (MET), Aeronautical Information Services (AlS), together with development of navigation charts; Flight Calibration (CAL) services; Air Navigation Services Personnel Training (TRE), specifically: ATCO, ATSEP and meteorological personnel; Continuing Airworthiness (CAMO) and Maintenance Organization (MO).

Quality Management System’s structure was adjusted to SMATSA Llc’ organizational structure in order to meet SMATSA llc needs and to provide documents of all business processes that could have an impact on quality and safety of the services and their effective application. In compliance with ISO standards’ requirements, SMATSA llc Management System Policy and set objectives, processes which ensure efficient system functioning are followed, maintained and upgraded.

In order to maintain certificate, external certification company conducts audit once a year of quality management system (QMS) in SMATSA llc, pursuant to ISO 9001:2015 standard’s requirements.

By confirming validity of the ISO 9001:2015 certificate, SMATSA llc clearly demonstrates its determination to constantly upgrade its operating processes as well as to fully meet users requirements.

Info Center SMATSA Llc


Expansion of Cross-border Free Route Airspace

On June 8th Serbia and Montenegro Air Traffic…

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COOPANS harmonization team representatives, from five of the…

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Albcontrol and M-NAV join the SECSI Free Route Area programme

Albcontrol (Albania) and M-NAV (Republic of North Macedonia)…

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Meeting of Predrag Jovanović, SMATSA CEO and Fahrudin Hamidi, M-NAV CEO

On 4th November 2021, at Air Traffic Control…

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Minister, Mr. Momirović is visiting Serbia and Montenegro Air Traffic Services

Ministry of Construction, Transport and Infrastructure’s Minister, Mr.…

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New Class Enrolment at SAA, Vrsac

      Serbia and Montenegro Air Traffic…

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New Class Enrolment at SAA, Vrsac

  SMATSA llc SMATSA Aviation Academy announces: N…

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Annex to Air Traffic Control Centre Beograd Building with Beograd TWR

Today, in the building of the Republic of…

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SMATSA CEO, Mr. Predrag Jovanović at Gate One platform

09-10 December 2019 - CEOs of 13 ANSPs from…

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Airport Nis is getting new tower

Since bombing in 1999, air traffic control at…

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